Shipping & Returns
POSTAGE CHARGES - AUSTRALIA
We ship your order via Australia Post with tracking included. Pick up is not available.
| Service | Cost | Delivery Time* |
| Small Parcel Post - Up to 500g | $9.00 | 2 - 5 business days |
| Medium Parcel Post - Up to 1kgs | $12.00 | 2 - 5 business days |
| Large Parcel Post - Up to 3kgs | $15.00 | 2 - 5 business days |
| Extra Large Parcel Post - Up to 5kgs | $20.00 | 2 - 5 business days |
| Medium Package - Up to 10kgs | $25.00 | 2 - 5 business days |
| Heavy Package - Up to 22kgs | $45.00 | 2 - 5 business days |
* Interstate and remote locations will take longer. This does not include the time it takes to pack and send your order. We aim to have all orders sent within 24hrs however at peak times, and depending on stock availability, this can be delayed up to 7 business days. We will notify you if there is going to be a longer than usual delay expected.
POSTAGE CHARGES - NEW ZEALAND
We currently ship to New Zealand via Australia Post Standard International Shipping, with tracking included.
Please note that any customs and duties taxes which may be incurred are not the responsibility of Bella's Luxury Home Decor and we are not aware of what they may amount to. Make sure you contact your local customs office to find out more if you have any concerns.
| Service | Cost | Delivery Time |
| Small Satchel - Up to 500g | $19.00 | 1 - 3 weeks |
| Medium Satchel - Up to 1kgs | $27.00 | 1 - 3 weeks |
| Large Satchel - Up to 2kgs | $38.00 | 1 - 3 weeks |
| Box - Up to 5kgs | $61.00 | 1 - 3 weeks |
POSTAGE CHARGES - USA & CANADA
We currently ship to the United States & Canada via Australia Post Standard International Shipping, with tracking included.
Please note that any customs and duties taxes which may be incurred are not the responsibility of Bella's Luxury Home Decor and we are not aware of what they may amount to. Make sure you contact your local customs office to find out more if you have any concerns.
| Service | Cost | Delivery Time |
| Small Satchel - Up to 500g | $24.00 | 1 - 3 weeks |
| Medium Satchel - Up to 1kgs | $38.00 | 1 - 3 weeks |
| Large Satchel - Up to 2kgs | $62.00 | 1 - 3 weeks |
| Box - Up to 5kgs | $87.00 | 1 - 3 weeks |
POSTAGE CHARGES - UNITED KINGDOM & IRELAND
We currently ship to the United Kingdom & Ireland via Australia Post Standard International Shipping, with tracking included.
Please note that any customs and duties taxes which may be incurred are not the responsibility of Bella's Luxury Home Decor and we are not aware of what they may amount to. Make sure you contact your local customs office to find out more if you have any concerns.
| Service | Cost | Delivery Time |
| Small Satchel - Up to 500g | $29.00 | 1 - 3 weeks |
| Medium Satchel - Up to 1kgs | $42.00 | 1 - 3 weeks |
| Large Satchel - Up to 2kgs | $66.00 | 1 - 3 weeks |
| Box - Up to 5kgs | $92.00 | 1 - 3 weeks |
DAMAGED OR FAULTY GOODS
We do not provide a refund, credit note or replacement if you change your mind. If you have any questions about any of our products please contact us prior to completing your purchase.
If you purchased an item online, and it is damaged or faulty we will provide a refund or credit note (excluding postage costs) as long as the following conditions are met:
- You request for a refund or credit note is made within 10 days from the date the items are delivered and photographic evidence is provided as to the damaged or faulty nature of the item
- The item was not damaged due to the actions and/or misuse of the customer
Please email sara@bellasluxuryhomedecor.com if your product arrives damaged or faulty.